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Switch tabs before replying
Finding the customer, the right order, delivery status and any refund fragments every support task.
AI customer service for Shopify
Reply with context. Keep control.
Orders, delivery, history and disputes come together before each draft. Your team decides what gets sent.
Scaliente InboxAnonymised demo
Order
Matched to the right Shopify purchase
Delivery
Available tracking in context
Dispute
Flagged before a sensitive reply
History
Conversations and purchases connected
What slows support down
The customer waits. Your team is still finding the context.
The repetitive work is not only writing. It is searching, checking facts and moving between tools.
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Repeat the same searches
Tracking, cancellation and return requests take time even when the data already exists in Shopify.
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Correct an overconfident AI
A plausible but wrong refund, delivery or dispute answer costs more than a draft that asks for approval.
From message to reply
A short workflow, with a human decision at the right moment.
Scaliente gathers the facts before writing and keeps sensitive actions behind explicit approval.
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The message arrives
A connected support mailbox feeds an Inbox designed for ecommerce requests.
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Context comes together
Customer, order, delivery, refunds, disputes and history are linked to the thread.
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The draft is prepared
The assistant proposes a reply in the latest message language using the known rules.
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The team decides
Review, edit, request approval or send remains a human choice.
Native Shopify context
The reply starts from store facts.
The Inbox does not treat an email as isolated text. It builds a bounded, verifiable commerce context.
Matched order
An order number in the message, the customer email or a manual link can identify the relevant purchase.
Delivery and tracking
Fulfilment status, carrier and an available tracking link can guide the reply without inventing a date.
Refund and dispute
An existing refund or open Shopify Payments dispute appears in context before the draft is written.
Customer history
Previous conversations and orders reduce the need for customers to repeat information the store already has.
Store rules
Tone, signature, policies and approved precedents frame the proposed draft.
Scaliente InboxApproval required
Sensitive cases
AI proposes. It does not make promises for you.
Refund, chargeback, missing order and inconsistent tracking requests raise the risk level and call for review.
- No refund, cancellation or order change is described as completed without evidence in context.
- Disputes, refunds, chargebacks and tracking inconsistencies trigger a deterministic risk level.
- A new message or changed context makes the draft stale instead of letting it send silently.
- Commitments without an approved precedent stay subject to human review.
Delegation without losing context
A shared work queue, not another shared mailbox.
Conversations keep their owner, priority, tags and review state so everyone knows what to handle.
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Clear assignment
Take a conversation, assign it to a teammate or return it to the unassigned queue.
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Operational queues
View all conversations, mine, unassigned conversations and those waiting for review.
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Priorities and categories
Urgency, risk, order status, refund or dispute make the queue easier to scan.
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Internal notes
Pass a decision or team context without sending it to the customer.
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Review workflow
Request a review, approve the draft or ask for changes with a recorded decision.
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Role-based rights
Viewing, editing, assignment and approval follow each collaborator’s access level.
Supervised learning
How you reply becomes an explicit working base.
Scaliente observes sent replies and approved decisions to propose a tone and precedents your team can review and edit.
What informs the assistant
- Replies actually sent from the support mailbox
- Tone, signature and policies defined by the store
- Human corrections and decisions after delivery
- Approved precedents for sensitive cases
What the team gets
- Drafts adapted to the customer’s language
- A visible and editable proposed tone
- Reusable precedents with their provenance
- Uncovered cases flagged before commitment
Detected rules do not silently become facts. They remain visible, editable and subject to approval.
Pricing
€39 per month for each activated store.
AI Inbox is added to a paid Scaliente plan. Each activated store contributes to the account’s shared allowance.
Monthly price€39 per store
AI drafts included200 per store each month
Top-up100 drafts for €10
Top-up validity90 days
Allowances from activated stores are pooled at account level. Your team keeps control of sending.
Direct answers
What to know before delegating work to AI.
What is AI customer service for Shopify?
It is a support workspace that uses available store data to assist with customer requests. In Scaliente, the assistant prepares a draft from the email, order and associated context.
Does the AI send replies automatically?
Not in the workflow shown here. The draft stays reviewable and editable, and the team decides whether to send it. Sensitive cases can require additional approval.
Which Shopify data is used?
When available for the case, context can include the matched order, items, financial status, fulfilment, tracking, refunds and an open Shopify Payments dispute.
Can conversations be assigned and delegated?
Yes. The workflow includes assignment, personal and unassigned queues, priorities, tags, internal notes and review requests according to roles.
How does the AI learn the brand voice?
The system can analyse replies that were actually sent, then propose a visible tone profile and rules. The team can review, edit or discard them.
How much does Scaliente AI Inbox cost?
AI Inbox costs €39 per month for each activated store. It includes 200 AI drafts per store each month. A top-up of 100 drafts costs €10 and remains valid for 90 days.
Which channels are supported?
AI Inbox supports a connected email mailbox. Social media, chat and voice are not presented as available.
Your support, with its context
Open an Inbox that knows your orders.
Connect email to Shopify and prepare replies with the available customer, delivery and dispute context.
Activate AI Inbox
Separate add-on available with a paid Scaliente plan.